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Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents

We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.

By Maia BridiIntercom Fin Blog
Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents

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Originally published by Intercom Fin Blog on Sep 9, 2026.

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