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Evidence-Gated Bilingual RAG for Reliable Consumer Banking Search

Consumers often describe what they need rather than use the terminology found on a banking website. For example, a natural-language request ("a card for travel") may not share the keywords of the relevant product page, and the problem is harder in bilingual services, where the same intent may be…

By Ahmed Mohamed Mahmoud Rayyan, Rana Mahmoud Mohammed, Aya Abdallah Abdelmonem, Mohamed Khaled Goda Othman, Rahatara FerdousiarXiv - cs.CL (NLP)

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Originally published by arXiv - cs.CL (NLP) on Oct 19, 2026.

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