Hiver: Features, Pricing & Alternatives

What is Hiver?

Hiver is a Communication Assistant tool that consolidates email, chat, WhatsApp, and voice support in one workspace with AI triage and routing. Hiver is freemium: it has a free plan plus paid upgrades. It is aimed at support teams and customer service representatives.

Hiver consolidates email, chat, WhatsApp, and voice support into a single workspace. AI agents automate triage and routing. It offers a free plan with unlimited users and quick setup.

Built for support teams and customer service representatives.

Key capabilities

Features

AI Triage and Routing
Automates sorting and directing support requests.
Unified Workspace
Combines email, chat, WhatsApp, and voice support into one interface.

Use cases

Automate triage and routing of support requests
Consolidate email, chat, WhatsApp, and voice support into one workspace
Set up a workspace quickly with a free plan

Who it's for

Support Teams
Customer Service Representatives

Pros & cons

Pros

Free plan with unlimited users
Quick setup

Cons

No documented limitations yet.

Pricing

Freemium.

FAQ

What is Hiver?

Hiver is a Communication Assistant tool that consolidates email, chat, WhatsApp, and voice support in one workspace with AI triage and routing. Hiver consolidates email, chat, WhatsApp, and voice support into a single workspace. AI agents automate triage and routing. It offers a free plan with unlimited users and quick setup.

Is Hiver free?

Hiver has a free plan; advanced features require a paid plan.

How much does Hiver cost?

Hiver is freemium: it has a free plan plus paid upgrades.

Who should use Hiver?

Hiver is built for support teams and customer service representatives. Common uses: automate triage and routing of support requests, consolidate email, chat, WhatsApp, and voice support into one workspace and set up a workspace quickly with a free plan.

What are the best alternatives to Hiver?

Similar tools on AiByts include Emochi, Replika, Tess by X2AI, SigmaMind AI and Mantle Chat.