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I've largely automated the process between a user submitting a bug report and the fix going live on the App Store—with support and marketing materials updated along the way. I think many jobs will look like this sooner or later.
A practical guide to building a Google Chat support bot: understand the Workspace-only setup, decide private vs. public app status, train it on trusted sources, and design handoff for IT, HR, and internal support teams.
A practical guide to building a Telegram support bot: set up @BotFather correctly, decide DM vs. group behavior, handle Telegram's privacy mode, train on trusted sources, and hand off to a human.
General AI Can’t Navigate Internal Data. You have likely heard a thousand times that adopting AI speeds up customer service response times. But for CS managers on the front lines, the reality is far more complicated.
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