25 stories
Conversions now has a page of its own: enquiries day by day, and the two lists that matter — the page someone arrived on, and the page they enquired from. And every section of the monthly email now links straight to it.
Monthly is the default for good reasons, but it's worth knowing what they are. When weekly becomes noise, when quarterly loses the thread, and why consistency matters more than frequency.
There's a live demo dashboard now, and the garden centre in it is invented. That was deliberate, and the reason is the most useful thing we can tell you about how we handle client data.
Every agency now gets its own copy of the demo dashboard, on its own domain, with its own branding. Here's why sending a prospect your supplier's demo quietly costs you.
Nobody publishes their care-plan pricing, so everyone guesses low. Here's how to work out a number from what you're actually carrying, and why the monthly report is what makes it defensible.
The client dashboard has one flaw I could never design around: it lives at a URL. Export puts the month on one page your client can forward, file, or drop into a board pack.
Backups taken, plugins updated, 99.9% uptime: the care-plan email proves you did the work, but it doesn't tell a client whether the site is earning its keep. Here's what to add.
Two new features turn the client dashboard from a rear-view mirror into a shared plan: measurable goals your clients can watch, and recommended work they can request in a click.
A dashboard answers 'how's the site doing right now?'. A report answers 'here's what mattered this month.' They're different jobs for the same client, and picking one leaves a gap.
SendTidings now shows real customer enquiries — call clicks, email clicks, contact-form submissions and WooCommerce purchases — in the client dashboard and the monthly report, right next to the traffic. The number that proves your worth.
The new Engagement page shows which clients open their live dashboard, and when: ranked, with a quiet 'at risk' flag for the ones who've stopped looking. A retention signal, not a vanity metric.
We made a virtue of not having a free trial. We've added a 14-day one on paid plans: card upfront, £0 if you cancel, and the free tier is unchanged. The honest why.
The live client dashboard is here: a real-time, white-labelled view for each client, opened with a magic link. No login. Included on Starter and Growth.
SendTidings has a read-only API (v1), so your clients, sites and report history can flow out into a CRM or automation: Twenty, Attio, Folk, HubSpot, whatever you run. The groundwork for deeper CRM integrations.
A live, white-labelled client dashboard is on the way: your clients' numbers, your branding, no login. It's in private beta with a handful of agencies first.
SendTidings now connects to MainWP, so your monthly client reports can show the WordPress maintenance, pending plugin, theme and core updates, alongside the traffic. The upkeep work, finally visible.
Apple Mail inflates them. Outlook with images off ignores them. Open tracking is directional, not precise. Here's how to read it without lying to your clients.
Why every integration in SendTidings lives at the org level, and why I typed thirty Plausible API keys before deciding never again.
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