Aircall

What is Aircall?

Aircall is a Business Communication tool. AI-powered customer communications platform to unify channels, automate tasks, and provide insights. Aircall is a paid tool. A free trial is available. It is available on Web App, Windows, macOS, iOS, Android, App Store (iOS) and Google Play (Android). It is aimed at smbs and enterprises and customer support teams.

Aircall is an AI-powered customer communications platform that unifies multiple channels, automates tasks, and provides insights. It integrates with CRM and helpdesk tools, offering features like AI voice agents, call summaries, and sentiment analysis. Designed for SMBs and enterprises, it supports various business needs through its comprehensive suite of tools.

Built for smbs and enterprises and customer support teams.

Key capabilities

• Agents
• Automation
• Chat
• Speech Generation

Features

• AI Voice Agent

• AI Call Summaries

• AI Call Scoring

• AI Trending Topics

• Real-time Call Coaching

• Live Transcription

• Sentiment Analysis

• Conversation Intelligence

• IVR and Smartflows

• Skills-based Call Routing

• Power Dialer

Use cases

• Automate customer interactions using AI voice agents
• Score calls based on predefined criteria for quality assessment
• Identify trending topics from conversation data
• Provide live guidance during calls to improve performance
• Transcribe calls in real-time for immediate access to content

Pros & cons

Pricing

Paid. Free trial available.

Integrations

• Slack
• Microsoft Teams
• Zapier
• Gmail
• monday.com
• HubSpot
• Salesforce
• Pipedrive
• Intercom
• Zendesk
• Freshdesk
• Shopify
• LinkedIn
• WhatsApp
• Typeform

Developer & API

Security & compliance

• SOC 2
• ISO 27001
• GDPR
• HIPAA
• SSO
• SAML
• Two-factor authentication
• Encryption
• Data deletion

As stated on Aircall's website — not independently verified by AiByts.

FAQ