Aircall News & Updates

What is Aircall?

Aircall is a Business Communication tool. AI-powered customer communications platform to unify channels, automate tasks, and provide insights. Aircall is a paid tool. A free trial is available. It is available on Web App, Windows, macOS, iOS, Android, App Store (iOS) and Google Play (Android). It is aimed at smbs and enterprises and customer support teams.

Aircall is an AI-powered customer communications platform that unifies multiple channels, automates tasks, and provides insights. It integrates with CRM and helpdesk tools, offering features like AI voice agents, call summaries, and sentiment analysis. Designed for SMBs and enterprises, it supports various business needs through its comprehensive suite of tools.

Built for smbs and enterprises and customer support teams.

Key capabilities

Features

AI Voice Agent
AI Call Summaries
AI Call Scoring
AI Trending Topics
Real-time Call Coaching
Live Transcription
Sentiment Analysis
Conversation Intelligence
IVR and Smartflows
Skills-based Call Routing
Power Dialer

Use cases

Automate customer interactions using AI voice agents
Score calls based on predefined criteria for quality assessment
Identify trending topics from conversation data
Provide live guidance during calls to improve performance
Transcribe calls in real-time for immediate access to content

Popular use cases

Transcribe Audio & Video

Who it's for

SMBs and Enterprises
Customer Support Teams

Pros & cons

Pros

Public API available
Free trial available
Integrates with 250+ tools like Hubspot, Salesforce
Supports multiple platforms including web, Windows, macOS, iOS, Android

Cons

No free plan available

Pricing

Paid. Free trial available.

Aircall plans
Plan	Price
Essentials	$30
Professional	$50
Enterprise	Custom

See current pricing on Aircall's website

Integrations

Developer & API

Public API available

API documentation

Security & compliance

SOC 2
ISO 27001
GDPR
HIPAA
SSO
SAML
Two-factor authentication
Encryption
Data deletion

As stated on Aircall's website — not independently verified by AiByts.

FAQ

What is Aircall?

Aircall is a Business Communication tool. AI-powered customer communications platform to unify channels, automate tasks, and provide insights. Aircall is an AI-powered customer communications platform that unifies multiple channels, automates tasks, and provides insights. It integrates with CRM and helpdesk tools, offering features like AI voice agents, call summaries, and sentiment analysis. Designed for SMBs and enterprises, it supports various business needs through its comprehensive suite of tools.

Is Aircall free?

No, Aircall is a paid tool. A free trial is available.

How much does Aircall cost?

Aircall offers 3 plans: Essentials ($30), Professional ($50) and Enterprise (Custom).

Does Aircall have an API?

Yes, Aircall offers a public API for building custom integrations.

What platforms does Aircall support?

Aircall is available on Web App, Windows, macOS, iOS, Android, App Store (iOS) and Google Play (Android).

Who should use Aircall?

Aircall is built for smbs and enterprises and customer support teams. Common uses: automate customer interactions using AI voice agents, score calls based on predefined criteria for quality assessment, identify trending topics from conversation data and provide live guidance during calls to improve performance.

What does Aircall integrate with?

Aircall integrates with Slack, Microsoft Teams, Zapier, Gmail, monday.com, HubSpot, Salesforce and Pipedrive, among 15 integrations.

What are the best alternatives to Aircall?

Similar tools on AiByts include LucroVox, AskYura, Smith.ai, AI Voice Agents and Solvea.

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