Chatwoot
Open-source customer support platform for live chat, email, WhatsApp, and social channels.
What is Chatwoot?
Chatwoot is an AI Customer Support tool. Open-source customer support platform for live chat, email, WhatsApp, and social channels. Chatwoot is freemium: it has a free plan plus paid upgrades. A free trial of 15 days is available. It is aimed at customer support teams, businesses and developers.
Chatwoot is an open-source customer support platform that offers AI-powered tools for managing live chat, email, WhatsApp, and social media conversations. It allows users to self-host or use a cloud-based solution, providing an alternative to platforms like Intercom and Zendesk.
Built for customer support teams, businesses and developers.
Key capabilities
Features
Every Channel, One Inbox
Website Live Chat
Email
WhatsApp
Facebook Messenger
Instagram DMs
TikTok
X (Twitter)
Telegram
LINE
Voice
Shared Inbox
Use cases
- Manage customer conversations across multiple channels
- Centralize all customer interactions into a single inbox
- Provide real-time support through website live chat
- Handle customer emails efficiently
- Support customer inquiries via WhatsApp
- Respond to customer messages on Facebook Messenger
Popular use cases
Who it's for
Pros & cons
Pros
- Open-source platform
- Free plan available
- Public API available
- Extensible with APIs and webhooks
Cons
No documented limitations yet.
Pricing
Freemium. Free trial of 15 days available.
| Plan | Price |
|---|---|
| Hacker | Free |
| Startups | $19 |
| Business | $39 |
| Enterprise | $99 |
Developer & API
Public webhook API available
- Webhooks
- Supported
Open source· 37.6K stars· 9.2K forks
Security & compliance
- SOC 2
- GDPR
- SSO
- SAML
- Two-factor authentication
- Encryption
- Data deletion
As stated on Chatwoot's website — not independently verified by AiByts.
FAQ
What is Chatwoot?
Chatwoot is an AI Customer Support tool. Open-source customer support platform for live chat, email, WhatsApp, and social channels. Chatwoot is an open-source customer support platform that offers AI-powered tools for managing live chat, email, WhatsApp, and social media conversations. It allows users to self-host or use a cloud-based solution, providing an alternative to platforms like Intercom and Zendesk.
Is Chatwoot free?
Chatwoot has a free plan; advanced features require a paid plan.
How much does Chatwoot cost?
Chatwoot offers 4 plans: Hacker (Free), Startups ($19), Business ($39) and Enterprise ($99).
Does Chatwoot have an API?
Yes, Chatwoot offers a public webhook API with webhooks for building custom integrations.
Who should use Chatwoot?
Chatwoot is built for customer support teams, businesses and developers. Common uses: manage customer conversations across multiple channels, centralize all customer interactions into a single inbox, provide real-time support through website live chat and handle customer emails efficiently.
What does Chatwoot integrate with?
Chatwoot integrates with Slack, Gmail, Outlook, GitHub, Linear, HubSpot, Shopify and WooCommerce, among 10 integrations.
Is Chatwoot open source?
Yes, Chatwoot is open source.
What are the best alternatives to Chatwoot?
Similar tools on AiByts include Twig, SaleSmartly, Zoho CRM (Zia), Owlish and Weav.
Details are compiled from Chatwoot's website and public sources, last verified Oct 7, 2026. Features and pricing change — confirm on the official site before you buy.
Try Chatwoot
Freemium
Tags
- Customer Support
- Live Chat
- Email Support
- WhatsApp Support
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