Chatbot privacy: audit your chat widget for trackers
Chatbot privacy starts in the browser network tab. A 10-minute audit method for chat widget trackers, and what to demand from vendors.
Communicate Blog22 min read
AI agents
45 stories
Personal Agent Protocol: how support teams prepare
Personal Agent Protocol, announced by Sierra and Meta on October 6, 2026: what is confirmed, what is not, and what support should change.
Communicate Blog22 min readCustomer support for AI shoppers: SLAs and answers
Customer support for AI shoppers: when buyer agents ask questions in bulk, adjust SLAs, verification and answer format for agent traffic.
Communicate Blog23 min readAgent-to-agent customer support: protocols and trust
Agent-to-agent customer support: how A2A and aweb work, how to establish trust, stop loops, and decide when a human must step in.
Communicate Blog22 min readMCP vs API for support automation: which to choose
MCP vs API for support automation: decide by who drives the conversation, with a comparison table, a worked example and a build check.
Communicate Blog23 min readllms.txt and agent-readable products: what to publish
llms.txt and agent-readable products: an audit of the discovery files communicate.so publishes, with honest evidence on who reads them.
Communicate Blog23 min readZendesk MCP server and 7 help desk servers compared
Zendesk MCP server status, plus Intercom, Freshdesk, Salesforce, Dynamics, Plain, Pylon and Gorgias compared on auth and write access.
Communicate Blog22 min readChatGPT Plus for customer support: why the API wins
ChatGPT Plus for customer support runs into the terms and the plumbing. What OpenAI and Google allow, and what the API route costs.
Communicate Blog23 min readMCP for customer support: a guide for support leads
MCP for customer support in plain words: how a server works, what Dynamics, Salesforce and Freshworks shipped, and how to approve one.
Communicate Blog23 min readAI receptionist for small business: costs and limits
AI receptionist for small business: October 2026 pricing, per-minute math against human answering, failure modes and call consent rules.
Communicate Blog23 min readChatGPT Instant Checkout is gone: what support owns
ChatGPT Instant Checkout gave way to merchant-owned checkout. What changed, the disputed dates, and what your store support team owns now.
Communicate Blog22 min readAI agent runtime authorization: budgets and retries
AI agent runtime authorization: add call budgets, risky tool-combination rules and idempotency keys, because correct scopes still misfire.
Communicate Blog22 min readHelp center MCP server: let AI assistants query docs
Help center MCP server setup so Claude and ChatGPT retrieve your answer, not a scraped guess, plus what communicate.so ships today.
Communicate Blog23 min readMCP security for support agents: scopes and logging
MCP security for support agents: per-action OAuth scopes, ticket text treated as data, rate limits and audit logs, with a threat table.
Communicate Blog23 min readAI agent assist for live calls: when copilots pay off
AI agent assist for live calls: how real-time copilots differ from bots, what research shows, and the privacy and EU rules to check.
Communicate Blog23 min read
Support knowledge gap analysis: a weekly procedure that runs on Monday
A concrete weekly procedure for mining unanswered AI support questions into a product and docs roadmap, with exact steps a support lead can run.
Communicate Blog17 min read
A customer support hiring plan for teams running AI deflection
How to build a support hiring plan when an AI agent deflects part of the queue. Worked headcount math for year one and maturity, with sources.
Communicate Blog18 min read
Support macros vs AI training data: what to copy and what to rewrite
Support macros vs AI training data: a real refund macro shows exactly what belongs in an AI knowledge base and what breaks it.
Communicate Blog20 min read
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