Personal Agent Protocol: how support teams prepare
Personal Agent Protocol, announced by Sierra and Meta on October 6, 2026: what is confirmed, what is not, and what support should change.
Communicate Blog22 min read
Model Context Protocol
12 stories
Customer support for AI shoppers: SLAs and answers
Customer support for AI shoppers: when buyer agents ask questions in bulk, adjust SLAs, verification and answer format for agent traffic.
Communicate Blog23 min readMCP vs API for support automation: which to choose
MCP vs API for support automation: decide by who drives the conversation, with a comparison table, a worked example and a build check.
Communicate Blog23 min readllms.txt and agent-readable products: what to publish
llms.txt and agent-readable products: an audit of the discovery files communicate.so publishes, with honest evidence on who reads them.
Communicate Blog23 min readZendesk MCP server and 7 help desk servers compared
Zendesk MCP server status, plus Intercom, Freshdesk, Salesforce, Dynamics, Plain, Pylon and Gorgias compared on auth and write access.
Communicate Blog22 min readMCP for customer support: a guide for support leads
MCP for customer support in plain words: how a server works, what Dynamics, Salesforce and Freshworks shipped, and how to approve one.
Communicate Blog23 min readGenerative engine optimization for your help center
Generative engine optimization for help centers: write and measure articles so ChatGPT, Perplexity and Google AI features quote them.
Communicate Blog22 min readConnect Claude and ChatGPT to a support inbox via MCP
Connect Claude and ChatGPT to a support inbox via MCP, step by step from official docs, plus a safe first-week triage routine.
Communicate Blog22 min readAI agent runtime authorization: budgets and retries
AI agent runtime authorization: add call budgets, risky tool-combination rules and idempotency keys, because correct scopes still misfire.
Communicate Blog22 min readHelp center MCP server: let AI assistants query docs
Help center MCP server setup so Claude and ChatGPT retrieve your answer, not a scraped guess, plus what communicate.so ships today.
Communicate Blog23 min readMCP too many tools: how to curate a support server
MCP too many tools? Curate 5 to 12 task-shaped support actions, then measure tool-selection accuracy with a simple test set.
Communicate Blog22 min readMCP security for support agents: scopes and logging
MCP security for support agents: per-action OAuth scopes, ticket text treated as data, rate limits and audit logs, with a threat table.
Communicate Blog23 min read
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