Assembled
Schedule, forecast, and manage human agents, BPO vendors, and AI agents in one platform.
- Paid· from $35/month
- API Available
What is Assembled?
Assembled is an AI Agents tool. Schedule, forecast, and manage human agents, BPO vendors, and AI agents in one platform. Assembled is a paid tool, starting at $35/month. It is aimed at customer support teams and sales and support agents.
Assembled is a platform for managing human agents, BPO vendors, and AI agents. It offers features like AI workforce management, AI agents, and AI copilot. The platform is designed for trust, compliance, and enterprise-grade security.
Built for customer support teams and sales and support agents.
Features
AI Workforce Management
AI Agents
AI Copilot
Workforce Intelligence
Blends workforce intelligence, human expertise, and AI efficiency.
AI Insights
Provides AI insights that multiply impact.
Team and Platform Support
End-to-End Resolution
Enables end-to-end resolution.
Integrated Tech Stack
Fully integrated tech stack.
Compliance and Trust
Built for trust and backed by compliance.
Enterprise Security
Enterprise-grade security protocols.
Strict Guardrails
Measurable Results
Use cases
- Schedule human agents, BPO vendors, and AI agents
- Forecast agent availability and workload
- Manage AI agents for customer support tasks
Who it's for
- Customer Support Teams
- Sales and Support Agents
Pros & cons
Pros
- Public API available
- Enterprise-grade security protocols
- SOC 2, GDPR, and HIPAA compliance
Cons
- No free plan available
- Paid plans start at USD 35/month
Pricing
Paid — paid plans start at $35/month.
| Plan | Price |
|---|---|
| Teams do better with Assembled | $35 / month |
Integrations
Developer & API
Public API available
- Authentication
- API Key, Bearer Token
Security & compliance
- SOC 2
- GDPR
- HIPAA
- Encryption
- Data deletion
As stated on Assembled's website — not independently verified by AiByts.
FAQ
What is Assembled?
Assembled is an AI Agents tool. Schedule, forecast, and manage human agents, BPO vendors, and AI agents in one platform. Assembled is a platform for managing human agents, BPO vendors, and AI agents. It offers features like AI workforce management, AI agents, and AI copilot. The platform is designed for trust, compliance, and enterprise-grade security.
Is Assembled free?
No, Assembled is a paid tool.
How much does Assembled cost?
Assembled offers one plan: Teams do better with Assembled ($35 / month).
Does Assembled have an API?
Yes, Assembled offers a public API for building custom integrations.
Who should use Assembled?
Assembled is built for customer support teams and sales and support agents. Common uses: schedule human agents, BPO vendors, and AI agents, forecast agent availability and workload and manage AI agents for customer support tasks.
What does Assembled integrate with?
Assembled integrates with Slack, Notion, Google Drive, Google Calendar, Zoom, SharePoint, Confluence and Salesforce, among 11 integrations.
What are the best alternatives to Assembled?
Similar tools on AiByts include Credo AI, PolyAI, Typing Mind, AI Fiesta and Plurai.
Assembled news & updates
Introducing Dynamic Routing for smarter AI handoffs
When a conversation in Assembled’s AI Chat Agent reaches the point of handoff, it can take one of two paths: live chat with a person or email for follow-up. The right path depends not only on what the customer needs, but also on whether the right team is open for live support.
Assembled Blog3 min read
August Product Roundup: What's new for admins and QA teams
The work of running support well rarely announces itself. It shows up in a filter that used to hang for thirty seconds, a setting that used to require a ticket, a column that finally shows the right data. Here's what changed in August.
Assembled Blog3 min read
Code review bottlenecks: How we hill climbed our way to higher PR throughput
After we adopted coding agents at Assembled, engineers kept telling me they felt much faster. But when we looked at our delivery metrics, the improvement was much smaller than we expected. We were writing more code and creating more PRs, but only merging slightly more of them.
Assembled Blog10 min read
Introducing workflow monitoring: See what's working, fix what isn't
Today we're introducing a redesigned workflow monitoring experience in Assembled: a new Workflows page that shows how every workflow is performing at a glance, plus deeper per-workflow monitoring that pinpoints the exact step causing problems.
Assembled Blog2 min read
Introducing Data Connectors
Data connectors are a new, easy way to efficiently retrieve your company data that produces faster, more accurate responses from your AI agents across voice, chat, email, and Copilot.
Assembled Blog3 min read
Assembled MCP use cases: 3 workflows running in production
The conceptual case for connecting your WFM data to AI is easy to make. The harder question is what it actually looks like when someone builds it and runs it in production.
Assembled Blog6 min read
Introducing the Assembled MCP
Workforce managers and support leaders can use plain language to diagnose, plan, and act on live Assembled data directly from Claude, ChatGPT, or any MCP-compatible AI assistant.
Assembled Blog5 min read
What is agentic workforce management?
A real-time analyst opens a dashboard, spots an adherence miss, messages the agent. A planner pulls historical volumes to build next quarter's staffing plan. A scheduler opens a spreadsheet to balance coverage against fairness rules. This is how WFM has worked for 30 years.
Assembled Blog7 min read
Introducing the Assembled Mobile Agent Experience
A mobile-first experience for agents that puts their schedule, shifts, and requests in their pocket.
Assembled Blog3 min read
Introducing Knowledge Opportunities
Discover how to identify and act on knowledge gaps in your support team to improve AI performance, agent quality, and customer satisfaction.
Assembled Blog3 min read
Assembled + Five9: Agentic WFM for Intelligent CX
Agentic workforce management meets enterprise CX: Assembled and Five9 help teams manage AI, human agents, and workflows in one platform.
Assembled Blog5 min read
What We Learned Running Voice AI in Support
Assembled deployed its own voice AI in support. Here’s what the rollout revealed about making AI phone support actually work.
Assembled Blog11 min read
Introducing Brand Studio
Introducing Brand Studio: a unified system for creating, managing, and deploying distinct AI agent identities across chat, voice, email, and copilot.
Assembled Blog3 min read
Introducing AI Experience Scores
Go beyond containment and CSAT. Assembled AI Experience Scores delivers automatic, explainable evaluation of AI customer experience at scale.
Assembled Blog4 min read
AI-Powered WFM for Genesys Cloud
Genesys Cloud users can now access Assembled's AI-powered workforce management suite with automated schedule, accurate forecasting, and real-time insights.
Assembled Blog3 min read
Best AI chat agents for customer support (2026): Platforms compared
Learn how AI chat agents are transforming customer support — how they work, what they can resolve, and how to evaluate them for your team.
Assembled Blog30 min read
7 best AI copilots for customer support (2026 buyer’s guide)
Compare the 7 best AI copilots for customer support in 2026. See pricing, setup effort, ideal org size, and which tools actually help agents in real time
Assembled Blog20 min read
Schedule Generation: AI-Powered Scheduling
Assembled's new AI-powered Schedule Generation feature builds optimal support schedules automatically — saving hours and reducing human error.
Assembled Blog6 min read
Details are compiled from Assembled's website and public sources, last verified Oct 3, 2026. Features and pricing change — confirm on the official site before you buy.
Try Assembled
Paid · from $35/month
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