Twig
Resolves 70% of customer inquiries without human intervention.
- Freemium· from $6,501/month
- Web
- API Available
What is Twig?
Twig is an AI Customer Support tool that resolves 70% of customer inquiries without human intervention. Twig is freemium: it has a free plan, and paid plans start at $6,501/month. A free trial of 15 days is available. It is available on Web App. It is aimed at customer support teams, businesses and support agents.
Sera handles customer inquiries across multiple channels, resolving 70% of issues automatically. It supports 24/7 operations, integrates with various tools, and provides secure, scalable solutions for customer support.
Built for customer support teams, businesses and support agents.
Features
Answers Every Channel
Books Appointments
Schedules and books appointments into the user's calendar.
Qualifies and Routes Leads
Writes Back to Tools
Supports 24/7 Operations
Escalates with Context
Three-Step Setup
Requires only three steps to implement without a complex project.
Checks Answers
Verifies the accuracy of responses before sending them.
Escalates Instead of Guessing
Replaces Front Desk Functions
Performs all tasks of a physical front desk without the need for staff.
Captures Missed Calls
Handles calls that might otherwise be missed.
Use cases
- Answer customer inquiries across multiple channels
- Schedule appointments into the user's calendar
- Qualify and route leads to the appropriate team
- Integrate and update information in existing tools
- Provide 24/7 support for customer issues
- Escalate complex issues with full context to human agents
Who it's for
- Customer Support Teams
- Businesses
- Support Agents
Pros & cons
Pros
- Free plan available
- Public API available
- Supports 24/7 operations
- Integrates with multiple tools
- Resolves 70% of inquiries automatically
Cons
No documented limitations yet.
Pricing
Freemium — paid plans start at $6,501/month. Free trial of 15 days available.
| Plan | Price |
|---|---|
| Free | Free |
| Growth | $6,501 / month |
Integrations
Developer & API
Public REST API available
Security & compliance
- SOC 2
- HIPAA
- SSO
- SAML
- Encryption
As stated on Twig's website — not independently verified by AiByts.
FAQ
What is Twig?
Twig is an AI Customer Support tool that resolves 70% of customer inquiries without human intervention. Sera handles customer inquiries across multiple channels, resolving 70% of issues automatically. It supports 24/7 operations, integrates with various tools, and provides secure, scalable solutions for customer support.
Is Twig free?
Twig has a free plan; advanced features require a paid plan.
How much does Twig cost?
Twig offers 2 plans: Free (Free) and Growth ($6,501 / month).
Does Twig have an API?
Yes, Twig offers a public REST API for building custom integrations.
What platforms does Twig support?
Twig is available on Web App.
Who should use Twig?
Twig is built for customer support teams, businesses and support agents. Common uses: answer customer inquiries across multiple channels, schedule appointments into the user's calendar, qualify and route leads to the appropriate team and integrate and update information in existing tools.
What does Twig integrate with?
Twig integrates with Slack, Notion, Google Drive, Gmail, OneDrive, Dropbox, GitHub and Jira, among 16 integrations.
What are the best alternatives to Twig?
Similar tools on AiByts include Zoho CRM (Zia), Aidbase, Gali Chat, Zendesk AI and Weav.
Twig news & updates
Insurance Agency Management System—7-Step Workflow
A 7-step insurance agency management system workflow for intake, licensed review, AMS entry and audit—plus the work AI must hand off.
Twig Blog16 min readInsurance Agency Automation—What Breaks First
Use this 8-step workflow to fix 3 inbound bottlenecks without letting AI quote, bind or advise on coverage.
Twig Blog15 min readACORD 130 Fillable PDF—Field Map and Example
Map 12 ACORD 130 sections, review a filled example, and use a CSR intake script to catch missing payroll, class code, and loss details.
Twig Blog17 min readSample Certificate of Insurance—3 Request Templates
Copy 3 COI request templates, see a worked intake example, and use a 12-point checklist to collect holder details before a CSR starts.
Twig Blog15 min readInsurance Agency SEO—6 Steps Each Week
Run insurance agency SEO in 90 minutes a week: update your profile, improve one page, request reviews, and assign every search lead.
Twig Blog16 min readACORD 25 Field Map—Example and 8 Mistakes
Map every ACORD 25 section, review a filled subcontractor example, and catch 8 errors before a certificate leaves the agency.
Twig Blog17 min readACORD Commercial Insurance Application 125—Field Map
Map 7 ACORD 125 sections, see a worked contractor example, and use an 8-question intake script to reduce CSR and producer rework.
Twig Blog17 min readFNOL Call Routing—Where Handoffs Break
Build a 4-step FNOL routing sheet so CSRs can direct claim callers without hunting for numbers or giving coverage advice—even after hours.
Twig Blog13 min read
Decagon vs Sierra vs Twig: Which Is Most Secure?
Twig attaches source attribution and audit trails to every answer. Decagon and Sierra rely on enterprise controls. Which AI support is most trustworthy?
Twig Blog6 min read
Decagon vs Sierra vs Twig: Best Helpdesk Coverage?
Twig connects 30+ data sources and runs across helpdesks. Decagon and Sierra favor custom enterprise stacks. Which has the best integration coverage?
Twig Blog5 min read
Decagon vs Sierra vs Twig: Which Fits Mid-Market?
Decagon and Sierra are built for enterprise floors. Twig serves SMB and mid-market with no minimums. Which AI support platform fits a smaller team?
Twig Blog6 min read
Decagon vs Sierra vs Twig: Who Deploys Fastest?
Decagon and Sierra implementations run weeks to months. Twig self-serves in about 30 minutes. The full time-to-value comparison for AI support.
Twig Blog5 min read
Decagon vs Sierra vs Twig: $95K, $150K or $49/Month?
Decagon starts near $95K/yr, Sierra near $150K/yr, Twig plans start at $49/mo with a free trial. The full pricing breakdown and total cost of ownership.
Twig Blog6 min readWebsite AI Sales Agent — Beyond the Chatbot, Books Real Demos
How a website AI sales agent qualifies visitors, books demos, and follows up across channels — and why it dramatically outperforms traditional chatbots.
Twig Blog6 min readAI Patient Scheduling — How It Works for Clinics & Medspas
AI patient scheduling automates appointment booking via voice, text, and web — integrating with EHR/PMS platforms to read live availability and book in real time.
Twig Blog5 min readAutomotive AI Appointment Setter — Books Sales & Service 24/7
How an automotive AI appointment setter works for car dealerships — booking test drives, service appointments, and qualified leads onto rep calendars automatically.
Twig Blog5 min readAI Property Inquiry Assistant — Answer Buyer Questions 24/7
How an AI property inquiry assistant answers buyer questions about listings, books showings, and qualifies leads — 24/7 across voice, SMS, and chat.
Twig Blog5 min readAI Demo Booking Agent — Book Sales Demos Onto Rep Calendars 24/7
How an AI demo booking agent qualifies inbound leads, books demos directly onto AE calendars, and handles reschedules and no-shows — replacing the inbound SDR motion.
Twig Blog6 min read
Details are compiled from Twig's website and public sources, last verified Oct 3, 2026. Features and pricing change — confirm on the official site before you buy.
Try Twig
Freemium · from $6,501/month
Tags
- AI SDR
- 24/7 Support
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